FAQ list
Commissions :
1. - I don't see my CPAs.
2. - Do I earn money if I refer other webmasters to your site?
Contact :
3. - How do I know who my account manager is?
4. - If I have other questions who do I write to?
5. - How to work for ACF-Webmaster?
6. - How do I contact ACF-Webmaster?
Registration :
7. - Do I need to pay to register on ACF?
8. - I have several Internet sites, can I register all of them?
9. - I cannot find my password or my username.
10. - How can I change my e-mail address or personal information on my ACF account?
General :
11. - How can I bring in new players?
12. - Do I have the right to bonus coupons?
13. - How do I stop working with you?
14. - How do I declare the income I earn with you to the tax office?
15. - Is it legal to promote the casinos in France?
16. - Can I really have a player account and play at Casino770 and Poker770?
Payment :
17. - When and how will I be paid?
18. - What is the time/ frequency of your payments?
19. - Why has my Page Rank bonus been blocked?
Technique :
20. - How do I install a banner?
21. - How do I test if my account functions properly?
1. I don't see my CPAs.
The information visible on the list of your sub accounts concern only the current month and not the total amount of deposits, withdrawals, net winning, registered players, first deposit registered players, over minimum first deposit players, display number, clicks as well as downloads.
You can view the number of first deposit registered players and over minimum first deposit registered players via the 'Statistics' section by indicating a specific period of time. You will then obtain the needed information on the bottom of the generated statistics' table.
2. Do I earn money if I refer other webmasters to your site?
For the time being, we do not offer multi-level affiliation to our casino clients, but we do offer it to our poker clients, therefore if you have a community site or other data base whose targeted visitors are the webmasters, feel free to contact us.
3. How do I know who my account manager is?
Your account manager is indicated in your account. This information is visible at the bottom on the left hand side below the menu.
If you were not allocated an account manager following the days of your registration, please contact us. In order to do so, you just need to use the contact form which you can find below at the bottom of our site on the right hand side. Choose the question 'General question (new client)' and indicate the information you have. Our services will quickly allocate you an account manager who will then contact you.
4. If I have other questions who do I write to?
We have an exclsuive forum http://www.acf-forum.com, where you will find information about new events, marketing tools, monthly competitions, etc.
You will need a different registration from your ACF account and it will be subject to validation
When your request is validated, you can do searches on our forum, post your questions and participate. You will always find someone to reply to you quickly if the question asked does not concern your account and thus your personal information.
If your request concerns your account, please directly contact your account manager.
If your request concerns payments, please contact the management service via the contact form available at the bottom of our site on the right hand side. Select the question 'Financial question (payment)' and indicate your personal information as well as your question.
5. How to work for ACF-Webmaster?
We regularly recruit new freelancers If you are interested in applying to work for us, please view the 'Recruitment' section on our forum: http://www.acf-forum.com.
6. How do I contact ACF-Webmaster?
Contact our commercial service by Telephone on: (+33) 09 70 46 65 56
Write to us: GLOBAL INTERNET - The Post House , 13 East Street , Harworth , Yorkshire DN11 8NW , United Kingdom
7. Do I need to pay to register on ACF?
No, the registration on our affiliation platform and its use are entirely free. There is no fee.
8. I have several Internet sites, can I register all of them?
On our affiliation platform, each affiliated person has one account or one of several sub accounts. Each sub account corresponds to one option per site. In your account you have the possibility of adding as many sub accounts as you wish.
9. I cannot find my password or my username.
In this case, contact us via the contact form on our site at the bottom of the page on the right hand side. Choose the question 'Use of our platform' and indicate the information you remember. Our services will then quickly contact you in order to provide you with your accesses.
10. How can I change my e-mail address or personal information on my ACF account?
When you are connected to your ACF account, you just need to click on the 'My account' tab on top of the page on the right hand side of your browser. You will then access a form allowing you to update your e-mail address as well as your personal information. However, due to technical reasons, it is not possible to modify your username.
11. How can I bring in new players?
The possibilities are unlimited, but we advise you to work on the content of your site first in order to obtain a quality information and promotional site that will enable you to stand out from the crowd. Secondly, we advise you to work on the referrals on your site with search engines and to guarantee the promotion.
12. Do I have the right to bonus coupons?
A bonus coupon budget can be granted to you in order to help you attract and enlarge the number of your players. You are not authorised, in any case, to use these coupons for your personal account if you are a player at our clients' sites. This budget depends on the potential of your site and its results. In order to make a request for it, you just need to contact us via contact form available at the bottom of our site, on the right hand side. Choose the question 'Request for promotional coupons' and indicate the information of your ACF account. The requests for promotional coupons are dealt with each week.
Feel free to get on to your account manager who can also make a request for you. For the affiliated players with an existing Internet site not dedicated to gambling, we advise you to promote our clients via our numerous advertisement display modes available, make presentations newsletters, etc. to your members.
13. How do I stop working with you?
There is no commitment as for the duration of our partnership, you are free to stop promoting our clients when you wish to. You just need to withdraw all the banners and marketing tools from your site. Your account will be accessible by us by default for archiving, but you can request the suspension or the termination and closure of your account if you wish.
14. How do I declare the income I earn with you to the tax office?
In order to provide you with a reply adapted to your case, you just need to contact our service via contact form available at the bottom of the site on the right hand side. Choose the question 'Declare your taxes' and indicate your information as well as the precisions about your current situation to us. Our service will then provide you shortly with an adapted and customized reply.
15. Is it legal to promote the casinos in France?
We advise you to check the legislation of your country in order to comply with it.
16. Can I really have a player account and play at Casino770 and Poker770?
Yes, we authorize affiliates to be players at our casino and poker clients\' sites, mainly in the purpose of knowing the clients whose affiliates guarantee the promotion.
However, in case of disrespect of these general conditions of use (ex: bonus seeker or other) or disrespect of our general conditions of use (use of coupons for personal profits while they were granted to you in order to attract and welcome new players), your player account can be closed and you will be excluded from draws during monthly competitions.
17. When and how will I be paid?
At the beginning of each month, your statistics will be reset. Our services can thus calculate the amount of your takings of the previous month according to your options. Different payments corresponding to your options are then added at the beginning of the month into your payments history in your ACF account. The status of these payments is then 'pending'.
ACF offers several methods of payment: Neteller, Moneybookers and bank transfer (and also the possibility of transfer to your Casino770 player account). Each of these methods of payment requires a minimum payment amount of 50 pounds, except for bank transfer where the minimum payment amount is 250 pounds.
All payments are made in Pounds
The total amount of your 'pending' payments in the payments history shall be paid before the 15th of each month according to the payment method specified by default, provided that the total amount is higher or equal to the minimum amount required.
If the minimum payment amount is not attained, your payment will be effective before 15th of each month provided that you have attained it. This will repeat when applicable--- > *If your income is lower than the minimum payment amount, your winnings will be carried forward to the following month until they reach the minimum required threshold.
18. What is the time/ frequency of your payments?
The payments are made in the first fortnight of each month provided that you attain the minimum required payment according to your method of payment. It constitutes 50 pounds for Neteller and Moneybookers and 250 pounds for the bank transfer. For more details on the payments functioning, we invite you to refer to the FAQ 'When and how will I be paid?'
19. Why has my Page Rank bonus been blocked?
Maintaining the Page Rank bonus is linked to precise conditions, mainly of obtaining at least 3 new players who have made a first deposit higher than a minimum instalment of 3 months.
Please note that our affiliation platform will pay the first 3 months without specific conditions and that your Page Rank bonus will then be blocked or renewed according to the explanations below.
Please also note that your account manager is at your disposal to check in more detail the situation of your account.
20. How do I install a banner?
You just need to go to your account into the 'Marketing tools' section, then 'Banners' and sail in the banners' ranking in order to spot those you wish to install. Below it a HTML code is available. It is the code to copy / paste in your source code in the place you wish to display it.
Flash animations' explanations on our banners' installation are also available.
21. How do I test if my account functions properly?
You can make a request for a test card with your account manager. You will then receive a bank card number as well as the card's validation date in order to open a player account with one of our clients by passing through your site, make a first deposit to acknowledge its recognition in your statistics.